How To Resolve Donation Problems

CrackTheSky · Post by **CrackTheSky** » Mon May 11, 2015 4:32 pm

Sent in a donation on Friday, still don't have donator status/perks. Halp?

Org Profile · Post by **GloryQuestor** » Mon May 11, 2015 7:41 pm

CrackTheSky wrote:Sent in a donation on Friday, still don't have donator status/perks. Halp?

~~Looking into it.~~

Edit: I checked, and it appears that the payment was already processed, so I switched on the donation features. Please let me know by PM if you still are having issues.

Thanks

stangace20 · Post by **stangace20** » Sun May 17, 2015 3:15 pm

sent in a donation yesterday via paypal....please check to see if it went through, I forgot to leave my username (since I have not made a donation in some time) but you shouldn't have too much trouble figuring out which one is mine,lol

Org Profile · Post by **GloryQuestor** » Sun May 17, 2015 7:21 pm

stangace20 wrote:sent in a donation yesterday via paypal....please check to see if it went through, I forgot to leave my username (since I have not made a donation in some time) but you shouldn't have too much trouble figuring out which one is mine,lol

We received it. Thanks

Mol · Post by **Mol** » Sat Sep 19, 2015 12:47 am

Not sure if went or...or not. Been a while now

Org Profile · Post by **GloryQuestor** » Sat Sep 19, 2015 12:29 pm

M'o'l wrote:Not sure if went or...or not. Been a while now

I manually fixed it. Should be okay now.

danwild6 · Post by **danwild6** » Mon Aug 22, 2016 9:27 pm

I donated nearly a month ago on July 27th but my donation still hasn't been confirmed

Org Profile · Post by **GloryQuestor** » Mon Aug 22, 2016 11:40 pm

danwild6 wrote:I donated nearly a month ago on July 27th but my donation still hasn't been confirmed

I manually fixed it. Should be carried over now.

moebius77 · Post by **moebius77** » Thu Sep 08, 2016 9:58 am

Hi Donated via Pay Pal but somthing bugged it seems Pay pal says its payed but ur site dosent.
Sent a mail but no Replay.
How long does it usally take ?

Org Profile · Post by **GloryQuestor** » Thu Sep 08, 2016 4:19 pm

moebius77 wrote:Hi Donated via Pay Pal but somthing bugged it seems Pay pal says its payed but ur site dosent.
Sent a mail but no Replay.
How long does it usally take ?

Hi, moebius77:

Sometimes you have to give donations 3-5 days to clear, as there are times Paypal will hold up a payment until the account clears on their end -- we are not sure why they do it, but they do. There is also the possibility it is a problem in the bridge between the Org and Paypal, and it's those times that we typically do a manual approval after reviewing past transactions. No worries, though -- your donation perks activate based on the date of the payment being approved in our system, not when you pledge. So, if you do not see any change in activity 3-5 days after you make the payment, please let us know at that point, and we will look into it then.

Thanks

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How To Resolve Donation Problems

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